Terms & Conditions

For full details on how we handle personal information, see our Privacy Policy.

Required Information

To ensure a smooth and efficient service experience, Firefly Anything Tech mandates the submission of specific details when scheduling appointments, whether for remote services, service calls, or drop-offs. The essential information includes your first and last name for personalized communication, the company name (if applicable) for accurate billing to business entities, your email address for invoice delivery and important communications, your mobile phone number for timely notifications and relevant updates, and your full address to dispatch technicians accurately and send pertinent mail materials.

Additionally, a valid credit/debit card is required to be on file for streamlined appointment scheduling, the prevention of late fees whenever possible, and the settlement of unpaid invoices or fees. Credit/debit cards stored on file are subject to automatic charges for associated fees or when an invoice’s due date is reached or surpassed.

If a client opts not to provide their credit/debit card information for any reason to secure an appointment, Firefly Anything Tech requires the pre-payment of an estimated appointment value determined by our team before the commencement of any scheduled service.

In cases where an estimate is based on hourly rates, and the prepaid amount has been fully utilized, all work will cease immediately. Resumption of work can only occur upon the submission of an additional prepayment to Firefly Anything Tech. Authorization to continue work can only be granted by an authorized member of Firefly Anything Tech, which includes but is not limited to, management and the receptionist.

Upon the completion of prepaid work, if the client has prepaid an amount exceeding the official invoice balance due, the client has the option to receive the surplus in two ways. The surplus can be applied as a credit towards another Firefly Anything Tech invoice, to be used at a later date with no expiration, or as a check mailed to the client’s address on file with Firefly Anything Tech. In the event that the Client does not communicate their preference to Firefly Anything Tech via the contact information found on our Contact Us page by the Invoice’s Due date, the surplus will be automatically applied as a credit towards future Firefly Anything Tech invoices, providing the client with the flexibility to utilize the surplus at their convenience, with no expiration date.

This policy is designed to ensure transparency and fairness in financial transactions, offering clients flexibility and options in managing their pre-payments for services provided by Firefly Anything Tech.

Each piece of information serves a distinct purpose, with names ensuring correct addressing, company names facilitating proper billing for business-related services, email addresses enabling efficient communication, mobile phone numbers supporting timely updates, and full addresses ensuring technicians are dispatched accurately. The credit/debit card requirement streamlines payment processes and facilitates automatic billing.

While a valid credit/debit card is required to schedule appointments, Firefly Anything Tech recognizes and welcomes clients to utilize our other supported payment methods for settling unpaid balances or invoices. We prioritize the security and privacy of provided information, adhering to our comprehensive Privacy Policy.

Billing

All invoices generated by Firefly Anything Tech default to a payment period of three (3) days from the invoice date. However, if a client communicates their intention to pay via a mailed check—using the contact information listed on our Contact Us page—prior to the invoice due date, the due date will be extended to fourteen (14) days from the original invoice date. Please note that overdue invoices will incur a late fee of 1.5% of the unpaid balance per month, calculated daily at approximately 0.05% per day. A minimum daily late fee of $5.00 will apply to any overdue invoice. This ensures fairness across varying invoice sizes while encouraging timely payment. There is no maximum cap on late fees accrued. Unless a separate agreement, signed by both the client and Firefly Anything Tech, specifies a different late fee arrangement, our standard late fee schedule will apply. In the event Firefly Anything Tech has reason to believe, or a client displays through in-person interaction, phone call, email, text message, or other forms of communication, an intent to avoid payment, Firefly Anything Tech reserves the right to immediately charge the credit or debit card on file for the full Balance Due as stated on the invoice.

Firefly Anything Tech offers a variety of payment methods for client convenience, including credit card payments, secured bank transfers, Zelle, and check payments (made payable to Firefly Anything Tech and handed directly to the technician onsite during your appointment). We do not accept mailed checks. Checks must be given in person to an onsite technician. Payment details are on your invoice only; we never change them by text or email. Firefly Anything Tech believes in transparent pricing—there are no additional fees for credit or debit card payments made in person. However, any payments made online, over the phone, or not in person using a credit or debit card will incur a standard 4.0% processing fee. Clients are responsible for ensuring that all payments are successfully delivered and processed; Firefly Anything Tech assumes no responsibility for lost failed transactions.

Firefly Anything Tech reserves the right to send any unpaid invoice to collections at any point after the due date. Invoices that remain unpaid will be sent to collections no later than sixty (60) days past the original due date. Clients are encouraged to resolve their balances promptly to avoid additional steps being taken.

Estimates issued by Firefly Anything Tech serve as cost approximations and do not represent binding quotes. Prices for services, labor, and materials are subject to change at any time. Sales tax may not be included in estimates, quotes, or proposals; however, sales tax will be clearly itemized on the final invoice and is required to be paid in full in accordance with Tennessee state law. Upon acceptance of any estimate, a minimum deposit of ten percent (10%) of the Balance Due is required. Unless otherwise specified, the standard deposit amount is fifty percent (50%) of the total listed on the estimate.

Upon acceptance of any estimate, quote, or proposal from Firefly Anything Tech—whether through written acknowledgment, e-signature, email confirmation, verbal approval, or by any conduct that reasonably indicates agreement—the client enters into a binding agreement to remit full payment for the Balance Due. In accordance with Tennessee State Law, verbal agreements are legally binding for any invoice totaling less than five hundred dollars ($500.00), and payment in full is required upon such verbal approval. Once accepted, the estimate becomes a binding agreement for the scope of work and associated costs. Any modifications to an accepted estimate must be approved in writing and may result in changes to pricing or project timelines. Estimates are considered final and non-cancellable unless otherwise specified in writing by Firefly Anything Tech. Clients are responsible for reviewing the full scope and terms of any estimate prior to approval.

Unless explicitly extended in writing by an authorized executive of Firefly Anything Tech, all estimates are valid for thirty (30) days from the Estimate Date indicated on the document. Following expiration, an updated consultation may be required to issue a revised estimate. Any credits, promotional offers, or discounts extended by Firefly Anything Tech will automatically expire after the thirty-day period.

For any billing-related questions or clarifications, clients are encouraged to contact Firefly Anything Tech using the information provided on our Contact Us page.

Privacy Policy

At Firefly Anything Tech, we prioritize the security and privacy of your data. We want to reassure you that under no circumstances do we sell any of your personal information.

By entering into business with Firefly Anything Tech, you acknowledge and agree to receive communications from us. These communications may include emails, text messages, and phone calls related to our business activities. We understand and respect your preferences, and you have the option to opt out of these communications at any time. You can exercise this option by reaching out to us via the information provided on our Contact Us page, or by utilizing an automatic opt-out prompt if provided.

For the safety and benefit of both our clients and our team, all phone calls made to or received from Firefly Anything Tech are securely recorded. These recordings serve the purposes of training and monitoring, ensuring that we maintain the highest standards of service. Rest assured, access to these recorded calls is restricted to essential team members only. Your privacy is of utmost importance to us, and these recordings are handled with the strictest confidentiality.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

By subscribing to Firefly Anything Tech SMS services, you agree to receive text messages from us. Firefly Anything Tech will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at 615-645-3473. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply

Frequency of Messages: Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

Confidentiality: We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Firefly Anything Tech.

If you choose to opt-in to SMS communications from Firefly Anything Tech, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Firefly Anything Tech or our affiliated partners, as well as information related to your orders and account.

Cancellation & Reschedule Policy

We kindly ask for at least one (1) business day’s notice for any cancellations or reschedules.

Cancellations made with only one business day’s notice of your appointment start date may incur a $25 fee or 25% of the estimated service cost — whichever is greater. Same-day cancellations (the day of your appointment) will incur a fee of 50% of the estimated service cost.

Reschedules made within one business day of your appointment may incur a $25 rescheduling fee. You may reschedule up to two times without penalty. After that, a $25 fee will apply to each additional change.

If a technician arrives at the scheduled appointment location and is unable to begin work due to client absence, failure to provide access, or unsafe conditions, the appointment will be deemed abandoned. In such cases, the client will be charged a cancellation fee in accordance with our Cancellation & Reschedule Policy.

We understand that circumstances may arise, and we strive to be as flexible as possible while ensuring the smooth functioning of our appointments and projects. Your understanding and compliance with this policy are greatly appreciated. If you have any questions or require further clarification, please do not hesitate to reach out to our team. You can find all current contact info on our Contact Us page.

Firefly Anything Tech operates under the principle of responsible service provision and acknowledges its liability within defined parameters. We cannot assume responsibility for pre-existing damage or damage resulting from pre-existing conditions. This encompasses scenarios such as hardware modifications, software alterations, negligence, and physical damage. Clients are expected to disclose any pre-existing damage or conditions prior to seeking our services, as failure to do so may impact our ability to accurately address issues and determine warranty coverage. Our liability is limited to the repair or replacement of defective parts or services provided, as outlined in our terms and conditions. We are not liable for any indirect, consequential, or incidental damages arising from pre-existing damage or conditions. Transparency and clear communication regarding our liability policies are paramount to ensure mutual understanding and trust between Firefly Anything Tech and our clients.

Acknowledgement of Terms

By expressing your agreement, whether verbally or in writing, to initiate any form of business engagement with Firefly Anything Tech, including but not limited to the scheduling of appointments, you willingly and knowingly accept and consent to the entirety of our Terms & Conditions.

This acknowledgment is a fundamental aspect of our business interactions, signifying your understanding and acceptance of the rules, policies, and guidelines outlined in our comprehensive Terms & Conditions. Your engagement encompasses a range of activities, from the scheduling of appointments to the utilization of our services, and serves as a binding agreement between you and Firefly Anything Tech.

We recognize that clear and transparent communication is pivotal in fostering a mutually beneficial relationship. Therefore, it is imperative that you carefully review and comprehend our Terms & Conditions before proceeding with any business-related activities. This acknowledgment extends to all clients, encompassing individuals and businesses alike, and applies to both current and future transactions.

Should you have any questions or require further clarification on any aspect of our Terms & Conditions, we encourage you to reach out to us using the contact information provided on our Contact Us page. We value your understanding and cooperation as we work together to ensure a positive and transparent business relationship.

Marketing Consent

By engaging Firefly Anything Tech for services, you grant us permission to capture and use photographs, videos, audio recordings, or other media of the work performed, including images of equipment, installations, and project environments, for marketing, promotional, and educational purposes across digital and print platforms.

If you prefer not to have your project or property featured in our marketing materials, you may opt out at any time by submitting a written request to Team@FireflyAnythingTech.com. Upon receipt of your request, we will make reasonable efforts to exclude your project from future promotional use. This opt-out will not apply retroactively to media previously published.

Return Policy

Firefly Anything Tech strives to ensure customer satisfaction while maintaining fair and transparent return policies. All returned equipment is subject to a standard return fee of 25% of the item’s price at the time of sale, including any applicable service plan discounts, but excluding all promotional discounts. Return fees are not eligible for any discounts, including but not limited to service plan discounts and promotional offers. It is the client’s sole responsibility to inspect all packages upon arrival for any visible or concealed damage to the box or the item(s) inside. Any damage must be reported immediately upon receipt. Failure to report damage prior to initiating a return may result in the applicable return fee being charged, in addition to any service charges associated with the return process.

Return fees may be assessed for various reasons, including but not limited to the client changing their mind, refusing delivery for reasons unrelated to product damage or defect, ordering an incorrect item, or no longer needing the product. Items that arrive damaged or defective due to shipping or manufacturer issues are exempt from return fees, provided the damage is reported in a timely manner upon receipt. Firefly Anything Tech retains the sole discretion to determine whether a return qualifies for a fee exemption and will review each case accordingly.

To be eligible for a return, all original materials included with the product must be returned in their original condition. This includes, but is not limited to, the original box, all cables, all manuals, all paperwork, and any accessories that were included at the time of purchase. Missing or damaged components may result in additional fees or the return being denied.

Software purchases are not eligible for return under any circumstances. This includes, but is not limited to, standalone software, digital licenses, software preinstalled on a device, and any software associated with a service plan. All software sales are final.

Returns will only be processed after an evaluation of the item’s condition and reason for return. Any approved refund, minus applicable return fees, will be processed back to the original payment method within seven to fourteen business days upon receipt and inspection of the returned item. In cases where store credit is offered, it will be issued solely at Firefly Anything Tech’s discretion and will be non-transferable. If a return requires on-site service or pickup, additional service charges may apply, and clients will be notified of any such fees prior to proceeding.

Certain items may be designated as final sale and are not eligible for return, including custom orders, special-order items, and specific hardware or software combinations. Firefly Anything Tech reserves the right to modify or update this return policy at any time without prior notice, and all returns are subject to the final approval of Firefly Anything Tech.

If a refund involves the return of physical products, all equipment must be returned in its original condition, including but not limited to all original packaging, cables, manuals, paperwork, and accessories. Any missing, damaged, or altered components may result in deductions from the refund amount or ineligibility for a refund. Software, digital licenses, and any software associated with a service plan are strictly non-refundable. Approved refunds will be processed back to the original payment method within 7-14 business days upon receipt and verification of any required returns. Firefly Anything Tech reserves the sole discretion to determine eligibility for a refund and retains the right to modify or terminate this policy at any time without prior notice.

Service Limitations

Firefly Anything Tech will perform only the services explicitly outlined and agreed upon in writing before the appointment. Any additional services requested during the appointment, whether onsite or remotely, must be pre-approved by an authorized Firefly Anything Tech representative. Additional services may result in extra charges and/or require the rescheduling of the appointment based on technician availability. Any refusal to approve or prepay for additional work will result in the termination of further service for that session.

Firefly Anything Tech cannot guarantee compatibility, successful resolution, or continued functionality for unsupported devices, legacy systems, or unauthorized third-party software. Clients must confirm that their equipment and software comply with the supported systems and hardware requirements communicated by Firefly Anything Tech. Service attempts made on unsupported systems or devices are performed at the client’s risk, and no refunds or warranties will be provided.

Firefly Anything Tech strives to resolve all technical issues presented; however, no guarantee is made that every problem will be fully resolved, particularly when working with aging, damaged, or unsupported hardware or software. Services rendered are based on a best-effort approach, and clients acknowledge that results may vary depending on the condition of their equipment, network, and third-party factors outside Firefly Anything Tech’s control.

While Firefly Anything Tech endeavors to resolve all client issues, certain problems may require manufacturer-level support, third-party service providers, or additional diagnostics outside our capabilities. Firefly Anything Tech cannot be held liable for incomplete or partial resolutions due to external limitations. Clients will be informed of such dependencies, and further resolutions may require separate agreements or arrangements.

Data Protection and Client Responsibility

Clients must provide safe, unobstructed, and reasonable access to the premises where services are scheduled to be performed. This includes ensuring that any hazardous conditions (e.g., pests, unsafe environments, physical obstructions) are mitigated prior to the technician’s arrival. If technicians determine that access is unsafe or unavailable, the appointment will be canceled, and a cancellation fee of 50% of the estimated service value will apply. Clients will be required to reschedule the appointment under the conditions outlined in the Cancellation & Reschedule Policy.

Clients are solely responsible for backing up all critical data prior to the commencement of any service. While Firefly Anything Tech takes reasonable precautions to protect client data, data loss, corruption, or damage is an inherent risk of repair, troubleshooting, or software installation services. Firefly Anything Tech does not perform data backups unless explicitly included in the scope of work and will not be held liable for any data-related loss or damages occurring during or after service. By engaging with our services, clients acknowledge and accept this risk and are strongly encouraged to perform a full backup of their data before any service begins.

A responsible adult (aged 18 or older) must be present at the service location throughout the duration of any onsite appointment. This individual must be authorized to make decisions regarding the service and approve any necessary changes. If no responsible party is available at the time of the technician’s arrival, the appointment will be canceled, and a cancellation fee of 75% of the estimated service value will apply.

Equipment and Warranty

Firefly Anything Tech does not assume responsibility for the performance, compatibility, or functionality of any client-supplied equipment. Any damages, malfunctions, or failures caused by the installation or configuration of such equipment are the sole responsibility of the client. Firefly Anything Tech strongly recommends that clients use equipment purchased or recommended through its services for optimal results.

All services provided by Firefly Anything Tech include a 30-day labor warranty beginning from the date of service completion. This warranty covers the labor and workmanship on our installs for 30 days: any issues that arise as a direct result of the work performed will be resolved at no additional charge.

Hardware and third-party products retain their respective manufacturer warranties, and it is the client’s responsibility to manage those claims. Firefly Anything Tech cannot be held liable for manufacturer defects or failures outside of its scope of service.

The warranty provided by Firefly Anything Tech does not cover issues resulting from misuse, negligence, unauthorized modifications, improper operation, software updates, malware, or viruses occurring after service completion. Pre-existing hardware or software failures that were not resolved during the service are also excluded. Additionally, the warranty does not extend to circumstances caused by acts of nature, accidents, or unauthorized third-party repairs. Clients acknowledge these exclusions and limitations upon engaging with Firefly Anything Tech services.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, including the breach, termination, or validity thereof, shall be settled exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Tennessee, and both parties waive their right to litigation in a court of law, except for claims qualifying for small claims court.

These Terms & Conditions and any disputes arising hereunder are governed by the laws of the State of Tennessee. Any legal proceedings outside arbitration must be filed in the appropriate courts located in Tennessee.

Should Firefly Anything Tech incur legal fees, collection fees, or arbitration costs to recover unpaid invoices, late fees, or damages, the client agrees to reimburse all associated costs in addition to the outstanding balance.

If a client disputes any portion of their invoice, they must notify Firefly Anything Tech in writing within 7 days of the invoice date. Failure to dispute the charges within this period constitutes acceptance of the invoice in full. Disputes will be reviewed promptly, and clients remain responsible for paying any undisputed amounts while the matter is under investigation.

Force Majeure

Firefly Anything Tech shall not be held liable for any failure or delay in the performance of services caused by events or circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, severe weather conditions, pandemics, government restrictions, labor strikes, supply chain disruptions, power outages, or internet failures. In such situations, Firefly Anything Tech will make reasonable efforts to reschedule services at a mutually convenient time. However, clients acknowledge that Firefly Anything Tech is not responsible for any damages, delays, or losses caused by such unforeseen events.

Non-Refundable Deposits

All deposits made to secure appointments, estimates, or equipment orders are non-refundable, except in cases where Firefly Anything Tech cancels the service without providing rescheduling options. Clients acknowledge that deposits compensate for the time spent scheduling, planning, or procuring equipment necessary for the service. If a client cancels an appointment, deposits will be applied toward any applicable cancellation fees as outlined in the Cancellation & Reschedule Policy. Deposits not applied to fees will be held as credit toward future services unless otherwise agreed upon in writing.

Service Modifications

Firefly Anything Tech reserves the right to modify service plans, timelines, and estimates mid-project if unforeseen challenges arise. Such challenges may include structural issues, additional labor requirements, or previously undisclosed problems that impact the original service plan. Clients will be notified promptly, and written authorization will be required to proceed with the revised plan. If clients decline to approve the necessary modifications, Firefly Anything Tech reserves the right to suspend or terminate services, with all charges for work completed up to that point remaining due.

Client Property Disclaimer

Firefly Anything Tech is not liable for any loss, theft, or damage to client property, including but not limited to devices, equipment, or accessories left at our premises for service, unless caused by gross negligence or intentional misconduct. Clients are responsible for ensuring that all personal items unrelated to the service are removed prior to technician work. Equipment left for more than 30 days following the completion of service or notification of repair readiness will be considered abandoned and may be disposed of or recycled at the discretion of Firefly Anything Tech.

Changes to Scheduled Appointments

Clients who wish to modify the scope of work or add additional services after an appointment has been scheduled must notify Firefly Anything Tech at least 24 hours in advance. Changes to the scope of work may require rescheduling the appointment or providing a revised estimate, and additional charges may apply. Firefly Anything Tech cannot guarantee same-day accommodation of scope changes.

Indemnification

Clients agree to indemnify, defend, and hold harmless Firefly Anything Tech, its employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising from the client’s misuse of services, violation of these Terms and Conditions, or failure to disclose relevant information, such as pre-existing hardware or software issues. This indemnification applies to all claims brought by third parties related to the client’s actions or omissions.

We appreciate your careful review of our Terms & Conditions. If you have any questions, concerns, or simply seek clarification on any aspect of our policies, we welcome you to reach out to us. At Firefly Anything Tech, transparency and understanding are paramount, and we are more than happy to assist you. Please feel free to contact us using the communication information listed on our Contact Us page. Your satisfaction and peace of mind are our priorities, and we look forward to addressing any inquiries you may have.

Please note that these Terms & Conditions are subject to change at any time without prior notice. We recommend checking this page periodically for updates to ensure you are aware of any modifications.

These Terms and Conditions are effective as of June 03, 2025, and are subject to updates or revisions without prior notice.